If you are a photo sharing site using an ad supported business model, your ‘support’ can be some silly chat not.
If you are taking people’s money for banking or investment, you provide 24/7 phone support. Period.
So much this. I have been working in Fintech for 8 years now, and the lack of seriousness I've seen in different aspects of startups in this fields is appalling. When you are mingling with other's people money, you don't get the advantage to "move fast, break things". You don't get to "whoops" when someone hacks you and steals funds, you don't get to say you are sorry when a bug makes you lose millions to fraud.
But still my experience has been that the majority of product and business people in startups don't take it seriously. They keep pushing Engineering teams to move fast and release yet-another-half-assed-feature instead of listening to the clamours of the developers for bug fixing and security improvements.
Can’t imagine doing investments or raw banking.
Not surprised the ‘startup motto’ lives strong regardless of sector... but disappointing for sure.
https://www.td.com/ca/en/investing/direct-investing/services...
Schwab provides this and they don’t charge for trades. I am sure they have warts, but I can always talk with someone.
Like you, I love calling off hours. Never a wait.
This seems excessive. Even my own, regular bank, only has phone support between working hours.
I understand the sentiment, but this whole "everyone can trade options" is not solely Robin Hoods fault. It was, and still is, hyped and promoted on Reddits' WSB.
At least this will be a good litmus test for community moderation.
AirBnb style rentals and ride-sharing are both slowly rediscovering exactly why the taxi and hotel industry operate the way they do.
Every single stupid rule has a story attached to it.