I'm sure others will have had other anecdotal experiences, both bad and good, that's just the nature of a large organization. I've lived in several different cities over time and USPS has been consistently fine.
That's absolutely not true in most parts of their coverage area, especially the extremely dense ones (for example in Manhattan). With FedEx, it is.
> Because everyone needs equal access to those services. Everyone, no exceptions, regardless of how profitable it is or not.
This, even if we take its premise on faith, seems like an argument for subsidy, not necessarily a publicly operated service like the USPS. Food access is required for all people but we don't have government farms, we give people food credits. We have private hospitals and Medicaid, for another example.
I'm also not sold on the idea that in 2021 (that is, email, webapps, and government subsidized smartphones with browsers and government subsidized network service) that equal access to postal mail is the necessity it once was. Many services now are unusable without an email address, and while they require a postal address the stuff there can be ignored forever if you can access the website and receive email.
I can see that argument about food, water, healthcare, maybe even electricity and internet but postal services? It’s pretty low down the “need” pyramid.
> Why should package and letter delivery be a public service?
Because everyone needs equal access to those services. Everyone, no exceptions, regardless of how profitable it is or not.