Yeah, but you'd have to be a fool to go.

Google has proven over and over again that they don't value customer support or long term maintenance. They will get bored and sunset services you depend on, or switch off your entire business because some employee sent suspicious email on his gmail.

GCP is very different than the consumer services.

So they claim. Anecdotal evidence suggests otherwise:

https://www.reddit.com/r/googlecloud/comments/gbh7p6/gcp_sus...

https://news.ycombinator.com/item?id=26252533

I’m working on a piece of a project that’s on GCP and ran into an edge case issue. For at least this product, the engineer reminded me of the old school Sun and IBM support people. It was a breath of fresh air for me. I’ve heard AWS is similar but never experienced it firsthand. Other big tech companies are very different.

A few weeks ago, I submitted an incident with sample code and got a response back with code to implement a workaround, and the information related to the enhancement the engineer submitted so I could escalate if needed. They automatically transitioned support engineers in another geography at shift end without any drama or repetition from me. All within 12 hours.

No... Google actually has started hiring AWS style support engineers for GCP.

Google has realized that building up business to business support networks is a profitable approach.

Customers get nothing, because customers don't pay money. Customers are the product.