I’m working on a piece of a project that’s on GCP and ran into an edge case issue. For at least this product, the engineer reminded me of the old school Sun and IBM support people. It was a breath of fresh air for me. I’ve heard AWS is similar but never experienced it firsthand. Other big tech companies are very different.

A few weeks ago, I submitted an incident with sample code and got a response back with code to implement a workaround, and the information related to the enhancement the engineer submitted so I could escalate if needed. They automatically transitioned support engineers in another geography at shift end without any drama or repetition from me. All within 12 hours.