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Re:Request for comments regarding topics to be discussed at ... by litoorachure on Sunday May 02, 2021 @03:19PM (#27018062)
I don't think that's accurate today. I recently cancelled my NYT subscription from their website, didn't even need to call them.

How long ago was your experience?

Re:Request for comments regarding topics to be discussed at ... by snegu on Sunday May 02, 2021 @04:16PM (#27018635)
I also was able to easily cancel online a few months ago (not in California). I'm wondering if they changed their policies recently, in which case this complaint is out of date.
Re:Request for comments regarding topics to be discussed at ... by ncallaway on Sunday May 02, 2021 @04:11PM (#27018590)
I ran into this myself 18 months ago. I had subscribed years ago online, but was unable to cancel online.

I informed the person who canceled my subscription over the phone that I'd never consider doing business with them again, unless they fixed the problem.

I hope it's fixed now! That'd be a great improvement

Re:Request for comments regarding topics to be discussed at ... by detaro on Sunday May 02, 2021 @03:20PM (#27018080)
Do you happen to have an address in California?
Re:Request for comments regarding topics to be discussed at ... by litoorachure on Sunday May 02, 2021 @03:21PM (#27018087)
No.
Re:Request for comments regarding topics to be discussed at ... by dmix on Sunday May 02, 2021 @03:27PM (#27018158)
About 10yrs ago