Managing people is hard to do well. It's like writing code. There are bugs, everyone has their own style, everyone thinks the other person's management process was faulty.
At some point, your organization needs to set company wide standards. ...and like coding standards, they aren't perfect, they can have grey areas, and in some contexts they don't even make sense. But on the whole, they do more good than bad.
Don't put GOTO statements in your code. Don't hard code passwords in your scripts. Don't talk about politics or religion in the office.
Tech has awful leadership development pipelines and programs at the Junior and mid levels. I sort of struggle to think of anyone that actually does this at non-managing director levels other than the military with its Junior officer corps and maybe a very select few companies.
Not to be extremely pedantic, but the fact that the term “management” is thrown in as a solution and not “leadership” sort of proves this point.
OP is referring to generally strong and sound leadership techniques. These can and are taught by a select few orgs I just referred to; there’s definitely a science there to learn.
The issue is that so, so much of professional America doesn’t produce good leaders or bother to train them. The idea that strong management is a tenable, broad based solution, when the ball is currently at the line of management == don’t be an a* when you make schedules for your team, is not a good one.
Until corporate America, and especially tech, starts planning how to produce leaders and not just managers, a blanket ban is the only thing that makes much sense as an org policy that could actually work.
It’s true, fwiw. This is a leadership challenge that is solvable, and the orgs that grow leaders have track records of solving it without total bans. It’s usually just a matter of enforcing professionalism, diverting attention, steering attitudes, and most importantly working to create extremely high trust environments by designed. But: too many managers try* to hang in this brutal forum where* the best engineer who wanted to do EM stuff is a manager, and suddenly has to handle this. Leadership dev programs for junior leaders/EM-equivalent take years to do, not a promotion.
Even full MBA programs do a poor job at this.
No, I’d more expect a tech firm that arose in that era which gave us the “tech bro” image and in which reacting against stuffy, corporate, professional corporate structure and culture was all the rage to be among the least likely of firms to have that.
1. You have a controlling share in the company and don't give af (b/c you might lose customers and employees)
2. Everyone else (at the company) already completely or mostly agrees with your rants
3. You are so damn good at what you do that people have to put up with you
Let's be honest, the most common reason people do get away with personal political rants at companies is because they get lucky and are in Scenario 2.
This is another reason why everything is becoming more polarized. Companies are beginning to "lean" much more one direction or another. There is no reason to think that this will change anytime soon.
I've seen that one before. It usually seems to involve throwing chairs.
I'll say.
One problem is that if management, especially owners, feel like control of the company is being wrested from them, they'll get pretty radical in the course corrections.
An 18th C. Navy Captain facing a mutiny will probably need to hang people until he's sure of his position. There really is no other way.
Politics, religion, and sex are always going to be a problem in a company, as they distract from the core mission, divide people along lines that aren’t helpful in accomplishing the core mission, and add large potential liabilities everywhere.
Based on the extreme degree of ... inflammation ... fanned by twitter, fb, etc I would say that people who are not able to keep their opinions under control beyond an occasional two person conversation are the ones who need to seek some sort of counseling.
There are conversations and then there are youtube meltdowns. I have no desire to work with the latter. You speak of professionalism and respect. In the diverse world we live in keeping to oneself seems the only reasonable path for the time being.
(not saying at all if this was appropriate or not)
Well it's important to keep the context in mind here: "the holocaust reference" in this case was a chart from the Anti-Defamation League making the case that normalizing seemingly minor bad behavior makes it easier to go on to slightly worse behavior, which now doesn't seem that different from what you're already tolerating, and so on, and so on.
https://www.adl.org/sites/default/files/documents/pyramid-of...
This is not a terribly controversial assertion, in and of itself. Was it a stretch to use it in this context? You could definitely make that case. (I've long been fond of the quip, "If you use a slippery slope argument once, you'll start using it everywhere.")
But I would argue that when DHH acknowledged the list making fun of 'funny names' was a bad idea, apologized, and promised to shut it down, he had the choice to stop talking at that point. He didn't have to publicly chastise the employee who brought up the Pyramid of Hate. He took positive steps toward putting out this fire, but then threw on a match of his own -- and then doubled down on that, publicly calling out an employee who kept at it.
So, if we're talking about DHH-the-manager, I would suggest he maybe didn't do the bestest job of managing here. He could have said, "yes, we'll take down the list"; instead, he went with "yes, we'll take down the list, but don't you think you're being a drama queen about it."
One thing that I think gets lost in discussions of hypocrisy is that there are actually two types, and they should be handled very differently.
The first type is when an alcoholic tells you to slow down on your drinking, e.g. "do as I say and not as I do" hypocrisy. This kind is usually ok, because it tends to be more of a "learn from my mistakes" situation than a failure to understand the contradiction in your own words.
The second type is "rules for thee and not for me" hypocrisy – people that try to catch others out in their "bad behavior" but then think it is totally fine when they do it themselves, as they provide some sort of post-hoc rationalization for why it is ok for them to do it ("because context" or whatever) but totally unacceptable for others to do so.
Most people conflate the two types, but I try to only refer to the latter type as hypocrisy, and I think it is generally bad to be a hypocrite in that way. And from the sounds of it, the Basecamp employees in question were definitely more of the latter than the former.
The damage done to Basecamp's public reputation, internal morale, and now all the projects set back by losing a third of their employees is unfathomable -- all for the satisfaction of "by gum, at least I don't have to say I put up with one of my now-former employees talking back to me in a way that was arguably hypocritical." On balance, was that really the right tradeoff to make here?
What do you do when a (previously-complicit) employee keeps an issue going on and on and on?
A little 'hey, get off your high horse, you were involved too' doesn't go amiss.
(As a first, second or even third reaction it's not great - but it sounds like there had been a lot of talking preceding this).
But it doesn't really matter if the manager (or owner) believes they handled it well. It matters if the employees thought it was handled well. In the case at least a third of them didn't.
Even putting aside the substance of the no politics policy, the delivery and crafting of it was terrible. There was a DEI committee, and it and all other committees were unilaterally dismissed. The no politics rule was decided with zero employee input. And worse than that it was delivered via public blog post that had to be hastily edited after the fact.
Had DHH and Fried carefully taken employee input and crafted a policy that took their concerns into account, and delivered with care and respect, they could've still ended up with a no politics policy. But employees would not have been blindsided and maybe more people would've bought in.
But maybe DHH and Fried really want a company culture devoid of significant employee input into how the company is run.
This feels like a statement along the same lines as "just don't be poor".
If it's so easy to manage, how come so many people screw it up?
On the other hand, however, these are in fact business leaders who have written books about how good they are and how much they know about leading people, so... it's reasonable that our expectation of good leadership is a bit higher for them than the average middle manager.
> keep all the politics talk to a minimum
Ok, so this is one management strategy and the parent comment provided another. You seem to be implying that one management choice has moral superiority to the other?
> whatever can be just as divisive and counterproductive
Yes, and their management choice could be to minimize these just as you choose to minimize politics. That is entirely orthogonal to making managerial decisions to ban certain topics.
They could choose to ban some of the non-politics topics of discussion as well. Hell, they could just say "shutup and work". They could say no work related discussion allowed at work.
Again, these are all managerial choices but you seem to be accusing the company of not managing at all?
> when they can pee or whether they fear for their lives at the speed trap that's stationed about a mile up the road from the office.
> their skin color/presence or lack of uteruses/accents come along.
You have addressed nothing about the actions of employees as the parent comment discussed. You have only addressed that people have different looks, feelings, organs, and politics. Great observation.
No need to make it no politics/no religion at work. Endless talking about keto or veganism or BeachBody or CrossFit or vaccines or children or being anti-child or emacs or vim or whatever can be just as divisive and counterproductive if it's not managed. Lots of people are assholes or misinformed about a lot of stuff. Big deal. Manage. That's the active part of the word "manager".
Don't use the company social media to advance your politics or sell your MLM products or shill for cryptocurrencies -- company social media must be managed. Financial policies must be managed, and if people don't like them or aren't able to accept it, talk to them directly. Clear up misunderstandings if they exist and lay out the parameters of the job.
This is not about Trump or politics or activists. This is about bad management.
I manage and work with people of a wide variety of political persuasions. Out of work I have plenty of opinions about politics and causes. In work, I demand mutual respect and professionalism. I won't let A misgender B, I won't let C make fun of D's evangelical church, we're going to keep all the politics talk to a minimum but we're not going to ban it. If someone doesn't want to engage, that must be respected as well.
But it's just foolishness to think that my "employees can come to work... without having to deal with heavy political or societal debates unconnected to that work". Not when heavy political debates unconnected to that work affect where and when they can pee or whether they fear for their lives at the speed trap that's stationed about a mile up the road from the office. We don't need to debate it, we can't solve the world's problems, and we don't need litmus tests, but the basic mutual respect and professionalism demanded of every employee applies to me too and I need to recognize that different employees walked in the door from different worlds, and their skin color/presence or lack of uteruses/accents come along. I need to proactively make this a good place to work for my valued employees because they deserve human respect and they're f(*^ing expensive to replace. That's the bottom line.