Call centre staff to be monitored via webcam for home-working ‘infractions’

Re:Call centre staff to be monitored via webcam for home-wor... by tmpz22 on Saturday March 27, 2021 @01:56AM (#26600265)

Some restrictions are sensible - for example call centers which routinely collect credit card information must reduce the surface area by which an employee can extract data from the facility. Same for content moderation gigs where the content also cannot be extracted.

Yes they should pay more and treat there employees better but don’t act like the average consumer does not support many of these provisions.

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Re:Call centre staff to be monitored via webcam for home-wor... by gnu8 on Saturday March 27, 2021 @02:19AM (#26600369)

> reduce the surface area by which an employee can extract data from the facility

Is that what they must do? A software engineer at a FAANG could exfiltrate 1000x more data with their skills and their privileged access. I think they should be treated like call center employees.

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Re:Call centre staff to be monitored via webcam for home-wor... by lawnchair_larry on Saturday March 27, 2021 @03:34AM (#26600667)

The FAANG employee is in high demand and therefore has implicit leverage, the call center employee does not. Whether one thinks they should or not does not matter, because the economics won’t allow it.

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Re:Call centre staff to be monitored via webcam for home-wor... by RcouF1uZ4gsC on Saturday March 27, 2021 @02:26AM (#26600398)

But the FAANG employee has a lot more to lose. By getting fired, they could be loosing $200,000+ at a minimum. A call center employee typically makes maybe $30,000 per year, if that.

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Re:Call centre staff to be monitored via webcam for home-wor... by olyjohn on Saturday March 27, 2021 @02:49AM (#26600482)

You have it backwards. The call center employee doesn't have a savings, misses rent, gets evicted and their kids taken away. The FAANG employee has a fat fucking savings account, and can live comfortably for at least 6 months while casually looking for another job.

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Re:Call centre staff to be monitored via webcam for home-wor... by eecc on Saturday March 27, 2021 @04:13AM (#26600809)

Well, if you’re caught stealing from your employer good luck finding another job, and keeping those savings from the lawsuits coming down on you.

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Re:Call centre staff to be monitored via webcam for home-wor... by tmpz22 on Saturday March 27, 2021 @10:11PM (#26607397)

Many tech companies completely fail to do any kind of background check. It's easier to become an administrator at Reddit then it is to become a gas station clerk.

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Re:Call centre staff to be monitored via webcam for home-wor... by BoorishBears on Saturday March 27, 2021 @02:33AM (#26600427)

This would be a great anecdote if companies handling sensitive data weren't using contractors that get paid about as much as those call center workers...

At which point malice isn't even required to start losing private info to breaches

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Re:Call centre staff to be monitored via webcam for home-wor... by marcinzm on Saturday March 27, 2021 @03:56AM (#26600745)

The amount of money needed to get a FAANG employee to exfiltrate data is by far higher than the amount of money needed to get a call center employee to exfiltrate data. That lowers the attack probability significantly since the payout must be a lot greater.

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Re:Call centre staff to be monitored via webcam for home-wor... by 83457 on Saturday March 27, 2021 @02:23AM (#26600388)

So looking/acting like a sweatshop is just a coincidence?

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