Yes, learning NVC can really help in hearing where the other person is coming from. It's also useful for expressing yourself in a way that's least likely to trigger the other person. All of this takes practice, of course.

I've taught it to over 3000 Google employees as a 20% project over the past 7 years. I've also developed a team of volunteer facilitators who help people practice in weekly workshops. We're happy to talk about the program and answer questions on Clubhouse (currently Sunday afternoons at 1pm PT):

https://www.joinclubhouse.com/club/Compassion-in-Tech