This bug existed for a very long time and was the #1 outcry from gamers. It is well documented all over the internet.
Every company I’ve ever worked at and every code base I’ve ever worked on would have made this a #1 priority. If it were a technical limitation of the devs I would agree it is “embarrassing” but this was not outside of their ability.
I simply don’t blame the devs, I blame management. Management should have allocated the resources to fix this truly game breaking bug but they didn’t because money was still flowing. Is it any coincidence that ads played during the 6+ minutes you would wait to get into a game?
> This one escaped, because stuff happens.
No, they mostly just don't listen to their players when compared with other game companies.
> I think "shameful" is really more appropriate.
When you make an inadvertent mistake in the future, karma is coming for you: people will speculate that you "didn't give 2 shits".