News for hackers. Stuff that matters.

A comment on Almost 40% of U.S. Consumers Trust Online Reviews Less Than They Did 5 Years Ago. Parent comment

Re:Almost 40% of U.S. Consumers Trust Online Reviews Less Th... by jwagenet on Tuesday March 02, 2021 @01:13PM (#26318378)
I think the reality is not just that Best Buy is (maybe) creating fake reviews or removing bad ones, but that most reviewers only rate with 1 star or 5 stars. The majority of reviews I find are in one of those two buckets, and only a handful of nuanced reviews fall in 2-4, effectively making the rating of a non controversial product that does what it’s supposed to - but has lemons - from 4 (meh) to 5 (works as expected).
[ Parent | on HN ]
Re:Almost 40% of U.S. Consumers Trust Online Reviews Less Th... by bombcar on Tuesday March 02, 2021 @02:02PM (#26319000)
This is why I would support a law that says if you're selling a product and have reviews you must also report how many you've sold over the last year, and how many returns (or maybe a percentage or something).

That would be a much more useful metric.

[ Parent | on HN ]
Re:Almost 40% of U.S. Consumers Trust Online Reviews Less Th... by jfim on Tuesday March 02, 2021 @02:25PM (#26319297)
It would be gamed anyway, you'd just get sellers saying "we'll give you twenty dollars for not returning the item."
[ Parent | on HN ]
Re:Almost 40% of U.S. Consumers Trust Online Reviews Less Th... by dredmorbius on Wednesday March 03, 2021 @03:13AM (#26325928)
Prosecute this as fraud.
[ Parent | on HN ]