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A comment on Email from Jeff Bezos to employees. Parent comment

Re:Email from Jeff Bezos to employees by smhg on Wednesday February 03, 2021 @04:10AM (#26011912)
Anecdotally, I disagree. I recently contacted their support when I didn't understand why final ordering prices slightly differed from the listings on Amazon EU websites.

The reply was very on-topic, ridiculously customized and clear for an otherwise complicated topic (reason: VAT is calculated on the shipping location within EU). Almost as if someone with real EU accounting knowledge had taken the time to investigate and reply (which I can't imagine?). And this was from a non-business account. It was easily one of the top-3 customer service experiences I ever had.

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Re:Email from Jeff Bezos to employees by afavour on Wednesday February 03, 2021 @11:11AM (#26015015)
I don't deny that Amazon are capable of good customer service. But the site is full of fake products and fake reviews. Returning a product is a breeze but I'd really rather not have to be returning them in the first place. And Amazon knows about the problems. A few times I've reported receiving an offer for a gift voucher in return for a positive review of an item I bought and they've taken zero action on it.
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