Re:Pricing a SaaS product (2019)
by Michael_Sieb on Friday January 29, 2021 @02:38PM
(#25961396)
We at Type Studio try to offer our SaaS completely free, as we believe everyone should find out if the product is helpful. Especially as students ourselves we don't have the possibility to pay monthly fees for all the services we like to use. That's why our approach is to offer a completely free version of our video and make people who only want to edit 1 video a month happy with it. But of course we also have to think economically and make sure that our business is sustainable.
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My experience has been that no one can give you as much grief and hostility as a free user. Even charging a buck a month leads to an enormous step up in customer courtesy in my world—I don't know if it applies equally to yours.
Re:Pricing a SaaS product (2019)
by Michael_Sieb on Friday January 29, 2021 @06:01PM
(#25963966)
So far, this has actually worked out well. Especially for us in an early phase, every feedback and request from a user is very helpful. But that the model works is also proven by tools such as Figma.
Feedback from free users is the wrong feedback. If paying customers ask for a beta of your next feature because they need it so badly, this is feedback. You're talking to people who might leave you once you ask them to pay.