Almost everyone has WhatsApp, much more people than have Facebook. And Facebook is slowly dying.
Facebook bought WhatsApp (and also Instagram) so Facebook the company has a future. Because it’s not quite sure Facebook the network has one.
You offer a product that would normally be paid, for free and gain market share. Then you build a business on top of that customer base you created.
That's where WhatsApp comes in for Facebook. They've gained huge market share, now they can attract businesses that want to sell directly to consumers. This is pretty handy and common in countries like Brazil.
Before people start shouting against Facebook, I'll reiterate that every company does this: - Microsoft did by driving PCs' prices down so they could gain software market share. - Stripe does it, with things like Stripe Atlas. They commoditize creating your own business by making it very simple. The idea is that [some of] those new businesses will eventually use Stripe and will help the company grow.
This is a pretty common pattern.
- paid $19 billion to buy whatsapp
- Removed whatsapp’s subscription model and given it away for free
- Has been paying the bills for the infrastructure and maintenance costs of a massively popular service
- Paid for a full page advertisement in newspapers with claims that whatsapp data will not be monetized like the other Facebook services
This makes zero sense to me. Everything about whatsapp looks like an expense to Facebook. Can someone more knowledgeable please help make sense of this situation?