There there is me: lost access to my gmail account (and reset telephone number) and all it took was a couple of emails & phone calls over a couple of days and I had the best customer experience for a free service ever.

I was very happy with the proceedings. This happened twice over the last 10 or so years.

Kind, professional, knowledgeable & acting according a strickt rulebook that tries to prevent social engineering as good as possible.

I love google :)