Recently I’ve had nothing but bad experiences with Stripe live chat. Several times agents didn’t understand English well enough to process the specifics of my issue, so they gave canned generic replies. Other times they weren’t familiar with Stripe’s own UI (I’m not talking some little-known API- I’m saying the Stripe Checkout config Dashboard). I learned to stop wasting time hoping to get a live chat agent who works at Stripe (rather than what appears to be an outsourced VA engaged for quick replies on live chat in my timezone), and instead ask questions on Stripe’s IRC support channel.

Would you be able to send the chat (or the email address on your Stripe account) to me at [email protected]? Stripe live chat should be better than that—I'm sorry.

Same, I've used both phone and chat many times and every time it's been a wonderful experience.