While this comment is problematic because of the entitlement it exudes, it draws attention to two important phenomena:

(1) the issue would have likely been avoided if the studio did not set a day-definite release date (announcing it more generally as e.g. Q4 2020 instead);

(2) there is a general problem with how game pre-orders work: people put their money down but it isn't really clear what they are getting for it in return, or when they will be getting it; many pre-orderers make certain assumptions to this effect, and when promises fail to materialize later, the disappointment runs deep.