We are part of the ultra customized product generation or I think the marketing calls it the "Jeans" generation of shopping. It used to be levi's only. Now even old navy has at least a dozen various on cut let alone style.
Philips sucks but what sucks worse is mixing screw types in an already built product/house. People still need them.
They are losing business because there is no route to competition on a local level.
Trader Joe's has an excellent model that keeps me going there. A huge amount of their stuff is decent and interesting. Although I can't vouch for their tea they have plenty of stuff that is original and well-priced that you can't find online easily.
They can't do that.
I'm not here to defend anyone, I'm just saying very matter-of-factly why I often don't use retail stores anymore, and what they can do to make me want to use them.
No just satisfactory, but retail stores also need to learn that if they want my business they need to have interesting, quality products.
My local hardware store only has Philips drywall screws. Guess what, Philips heads are shit, that's why I'll even wait 2 days to get Torx head screws from Amazon. Hardware store wants my business? Learn that Philips head is shit and get with the beat.
My local Asian grocery store has the shittiest brand of Thai tea leaves. I get good ones from Amazon. Local store wants my business? Taste the tea you sell, learn that it is shit, and have better tea on your shelves.