Re:Open Source does not mean “Includes Free Support”
by TillE on Sunday November 15, 2020 @12:41PM
(#25103005)
> Ignoring leaves the loop open
Often that's what you want! Maybe I don't want to reject your bug report outright, maybe I'll get around to it in a few weeks or months or years. Or not, I dunno.
I've had my own issues and bugfix PRs on small projects ignored, that's fine. Nobody should ever have the expectation of a response on that kind of project.
Re:Open Source does not mean “Includes Free Support”
by miku86 on Monday November 16, 2020 @03:08AM
(#25109281)
The parents are talking about ignoring as a method to (implicitily) say no.
Ignoring: for the maintainer: open loop or maybe hidden closed loop (e.g. afraid of confrontation); for the requester: open loop.
The intention of saying no is a closed loop.
> Nobody should ever have the expectation...
Yes, but that's not a pragmatic solution. People sometimes DO have the expectation.
From a technical perspective: Ignoring leaves the loop open. I don't know: - if you ignore it on purpose - or if you don't want to solve it or - or if you don't have time or - or if you just missed it ...
That's when I would re-send the message or do something else. A Win-Win would be sending a small "won't-fix" or whatever.