Re:People expect technology to suck because it sucks
by titzer on Saturday September 26, 2020 @10:20PM
(#24603691)
> Imagine that steering wheel stopped working depending on the highway you’re driving on (software & hardware platform). Why didn’t they test this on every single highway? Because that would be was combinatorially explosive....
Users guffaw at this point. They do not understand why your stuff is so complicated and broken. They think you suck at your job. Both you in the collective sense (you engineers) and you in the personal sense. They start plotting ways to stop using your stuff because you are so frustrating to deal with.
> They also have orders of magnitude less inputs they are expected to operate on, which makes it easier to exhaustively test their function.
I think you still do not understand my point. Users fundamentally do not care about it. Everything, to them, is a problem of your creation and they'd quite rightly regard your long-winded explanations with complete skepticism. To you it always feels likes it's someone else's fault, but to users it sounds like complete BS. No matter how right you are about it being someone else's fault. Someone else's fault is the very definition of a lame excuse from their perspective. They are still getting nowhere and you are even more useless to them because you still can't fix anything and just confuse them and waste their time.
It's a very user-hostile attitude and makes for terrible customer relations. That attitude is also counter productive and helps no one. No wonder people hate tech.
Users guffaw at this point. They do not understand why your stuff is so complicated and broken. They think you suck at your job. Both you in the collective sense (you engineers) and you in the personal sense. They start plotting ways to stop using your stuff because you are so frustrating to deal with.
> They also have orders of magnitude less inputs they are expected to operate on, which makes it easier to exhaustively test their function.
I think you still do not understand my point. Users fundamentally do not care about it. Everything, to them, is a problem of your creation and they'd quite rightly regard your long-winded explanations with complete skepticism. To you it always feels likes it's someone else's fault, but to users it sounds like complete BS. No matter how right you are about it being someone else's fault. Someone else's fault is the very definition of a lame excuse from their perspective. They are still getting nowhere and you are even more useless to them because you still can't fix anything and just confuse them and waste their time.
It's a very user-hostile attitude and makes for terrible customer relations. That attitude is also counter productive and helps no one. No wonder people hate tech.