It's great if that stuff gets documented, but if your team didn't already have a culture of writing good docs, what makes you think they magically will develop one now?

It’s not that you end up with good documents, it’s that similar effort results in more useful documents. Pasting a long conversation into a document kind of a pain to work from, but it’s fast and a much better starting point than a vague description without any real context. The next person reading the document might be motivated to clear up any misconception they had, where starting from scratch seems like a huge effort.

PS: The second bit is surprisingly effective. I have created a few bare bones documents that ended up becoming very fleshed out in a year+ when some sends it back to me.

> what makes you think they magically will develop one now?

Nothing magical here, the culture shift will/should happen exactly because remote work is now the default.

The same way companies adopted Internet and digitized their workflows.

We have Slack and Zoom both, but once we start to involve a bunch of people, we wind up moving to voice and video. Sure, we captured all 6 hours of the call —- Who is up for finding a random 15 second snippet of conversation?

Automatic transcripts are surprisingly useful for this as you can simply search for key words. Their far from perfect especially when multiple people are talking, but all you really need is a time stamp.