Just read your reply. That's very frustrating to read -- hopefully the Apple employees come to their senses and add the building soon. It's also weird that they called you through FaceTime and still did nothing. Either way, sorry to hear about all the frustration you've been through.
It did take Google a few months to add my complex. I'm not sure what an appropriate turn around time would be on something like this. But I do think it's less than "years".