If that's the case, then Uber has no right to avoid working with contractors simply because they continually refuse work. That indicates a non-independent agency arrangement between Uber and the driver (aka "employee") and that's what they're claiming they don't have.
If I know driver X rejects all rides from a certain area, I'm going to stop showing them rides in that area. That way the user gets their driver faster.
And if the driver is their agent, it matters whether the driver is classified as an employee or independent contractor.
If Uber wants to be a transportation marketplace, they can be, but they actually have to act like one. (And in fact, in CA they've been run a small trial in the Bay Area to make that shift. The trial will supposedly be expanded to all of CA this year.)
How is that relevant? If you are an agency, you are advertising availability both ways. If you filter on behavior, you are no longer acting as an independent agency but as an agent for one side.
Disclosing pattern behavior (has rejected 12 rides this hour) is the correct way to provide value-add, not silently making decisions for parties.
Clearly agencies do discriminate who they match with each other. I would say that is the entire point of agencies infact.
I expect to be matched with every available role and an attempt to be made to represent me to them (and they to me). The disclaimer that they are looking for X Y or not Z is part of that. There is a practical issue muddying the metaphor which does not apply to the rideshare matching technology.
> Clearly agencies do discriminate who they match with each other.
That needs to be explicitly outlined in your contract with an agency. An employment agency is legally prohibited from doing that. This is the heart of the legal matter, imo.
Agencies don't match based on their own internal criteria. That would recharacterize the relationship between the agency and the contractor, flipping it around so that the contractor becomes their agent.
User experience is incredibly relevant. The entire purpose of the platform is to match drivers and riders. If it can do that more effectively, it has become better as an independent platform.
That's fine, but we're talking about legal relationships here, not the facilitating product. If you are going to assert you are legally acting in an impartial role, turning around and claiming partiality for one party (the riders) invalidates that position.
Why? Uber has a right to do whatever they want for whatever reason or without any reason. Just like the other party in the contract, the driver, can stop accepting any rides and drive for lyft if he so wants. No reason required.
More so, not accepting to sell your item (labour) at the first price offered becoming a cause for delisting in a marketplace is very shady and stretches the definition of "marketplace" really hard.
The essence of contractor model is that your future offers are based on past work, not past declines. If you as a driver were giving quality ride and decided to take 6 months break, there shall be no impact on your rating.
The independent contractor model works both ways. Uber has the right to avoid working with contractors who continually refuse work. You can't be picky about your work but also demand the company keep contracting you like you weren't.
The independent contractor model doesn't map perfectly to gig work but it's much closer than traditional employees.