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Re:Gitlab Support is no longer processing MFA resets for fre... by akerl_ on Tuesday August 04, 2020 @10:35PM (#24056728)
As per the post, this policy change only affects free users (so, users who aren’t using a credit card to pay GitLab).

They also do support multiple FIDO2 tokens as well as recovery codes.

Re:Gitlab Support is no longer processing MFA resets for fre... by derekp7 on Wednesday August 05, 2020 @09:53AM (#24060733)
Right, what I was proposing is that even a free user should be able to (optionally) provide enough identifying information when setting up MFA. Then upon needing a reset, that would be a per-incident charge.