Re:Amazon gets priority while mail gets delayed, say US lett...
by account42 on Monday July 27, 2020 @09:59AM
(#23965132)
> Secondly, it's important to note that in Germany, Deutsche Post DHL delivers 95% of all packages within Germany on the next day.
Maybe DHL claims to have attempted a delivery for 95% of packages within a day (even that does not match my experience, average is more like 2+ business days) but that doesn't mean that the package was delivered or that a delivery was attempted.
I have had DHL claim to attempt delivery while I was home waiting for the package. No one rang the doorbell that day. No, this hasn't been a single occurence. Yes I have complained. No, this hasn't stopped happening.
I have had DHL send back international packages because they supposedly had made one delivery attempt (with no notification left behind) and then given up.
I have had DHL lose packages for months, only delivering after complaints and with no explanation of what had gone wrong.
Every international package I received had detailed online tracking until the moment it reached Germany where all updates stop until the package is delivered (if it is delivered).
DHL stopped making multiple delivery attempts for most packages and instead of stashing the packages at the Postfiliale around the corner they send all undelivered pacakges for the city to one or two places, causing literally hour long queues of people trying to get their stuff (not to mention the wasted time getting there in the first place).
I have had DHL claim a package was dropped of at a Postfiliale only to have the people there not find any records of the package even days later. And worse, they didn't launch an internal investigation but just directed me to the public DHL service hotline which is good for only one thing and that is wasting your time.
DHL / Deutsche Post is complete garbage and badly needs oversight that actually holds them accountable.
Maybe DHL claims to have attempted a delivery for 95% of packages within a day (even that does not match my experience, average is more like 2+ business days) but that doesn't mean that the package was delivered or that a delivery was attempted.
I have had DHL claim to attempt delivery while I was home waiting for the package. No one rang the doorbell that day. No, this hasn't been a single occurence. Yes I have complained. No, this hasn't stopped happening.
I have had DHL send back international packages because they supposedly had made one delivery attempt (with no notification left behind) and then given up.
I have had DHL lose packages for months, only delivering after complaints and with no explanation of what had gone wrong.
Every international package I received had detailed online tracking until the moment it reached Germany where all updates stop until the package is delivered (if it is delivered).
DHL stopped making multiple delivery attempts for most packages and instead of stashing the packages at the Postfiliale around the corner they send all undelivered pacakges for the city to one or two places, causing literally hour long queues of people trying to get their stuff (not to mention the wasted time getting there in the first place).
I have had DHL claim a package was dropped of at a Postfiliale only to have the people there not find any records of the package even days later. And worse, they didn't launch an internal investigation but just directed me to the public DHL service hotline which is good for only one thing and that is wasting your time.
DHL / Deutsche Post is complete garbage and badly needs oversight that actually holds them accountable.