The current administration and its cheerleaders have figured out how to turn trolling into a weapon, leaving the NYT befuddled as its model of well-intentioned fact-based debate (on the oped page), and "above-it-all" stenographic reporting (on the news pages), has broken down publicly. For earlier failures, see the boxes marked "Hillary's e-mails", and "Iraq, Invasion of" -- but it has gotten worse recently.
The NYT still does great info-graphics, non-politics reporting, and deep investigative scoops. Under Baquet (who I don't like as editor - I've been a regular reader since the mid-90s), it did successfully transition to a pay model for subscriptions -- and it has a lot of subscribers. This is more than most papers can say!
But, as noted, there are real problems with NYT reporting. They have not adapted in some key areas. This will require fundamental change that Baquet seems unable to do. Jay Rosen of NYU is my go-to source for analysis here (blog and twitter). See in particular: https://pressthink.org/2020/06/battleship-newspaper/
Thanks for the link to Rosen's page; I'll take a look.
There's another reason: because it directly impacts technology and the companies that many of us work with. This is a Silicon Valley news blog, at the end of the day, and it's unavoidable how Twitter, Facebook, Google and such have entered the debate. They're inextricable from the debate.
This controversy around cancel culture really could not TRULY exist without the ease with which you can search a history, stick a video on someone with a phone, or to expand on this a bit, use algorithms to target people with headlines and track how viral a headline got.
I'm not sure this is nearly as universal as you think, even on here.
FWIW, this resignation letter strikes me as unfair to those it accuses, because the author provides zero concrete, specific examples of the constant public bullying she claims led her to resign from the New York Times. The accused cannot argue or defend themselves against generic accusations.