NHTSA data is a better indicator. Many owners are 100% satisfied with a dangerous or buggy car if A) it hasn't killed them yet, and/or B) the manufacturer makes it easy to replace the lemon.

If you are under the impression to.buy something "new" and "experimental", you are more willing to put ok over the shortcomings. When you buy a Ford, VW, BMW, Fiat, Toyota, you expect it to work perfectly because it's "old tech". When you buy a Tesla, you expect it to behave a little wonky sometimes because it's new and exciting except that it's basically exactly the same just with electric motors.

Well, as a satisfied customer, I can tell you that the one time I got a new car and had my old one bought back under "goodwill repurchase" without too much trouble, net-net increased, not decreased, my satisfaction knowing that they stand by their product.