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A comment on Next generation of customer relationship management (CRMs)? .

Re:Next generation of customer relationship management (CRMs)? by profitbaron on Sunday March 27, 2011 @02:09AM (#2374328)
There's a PDF presentation about the next generation CRM - http://www.textminingnews.com/presentations/SPSS.pdf

Additionally, here are 6 idea's for the next generation CRM - http://www.customerthink.com/blog/six_ideas_for_next_generat...

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