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Re:Olympus quits camera business after 84 years by ben7799 on Thursday June 25, 2020 @04:21PM (#23645217)
Pros love Canon cause their service stomps all over everyone else, the equipment is just the cherry on top. They're more like a partner in someone's business than just a retailer.

Seriously.. their service is so fantastic & easy to work with it puts you at ease shooting with their expensive stuff.

I think this has more to do with it than anything to do with sensors or almost anything else when it comes to really serious photography and especially anyone who's running a business.

No one is happy to see another option disappear though. I agree with the sentiment that the biggest risk is too many cameras having Sony sensors inside though. Too much of that and at some point they're all Sony, even though the design of the exterior of the camera & the ergonomics can still be major differentiators.

Re:Olympus quits camera business after 84 years by dr_zoidberg on Thursday June 25, 2020 @07:10PM (#23646831)
Some 10 years ago, they refurbished a PowerShot A75 of mine that my father had bought in 2004. 5 years after fabrication, they identified a couple of batches that had been produced with bad sensors, and the cameras affected died a strange death.

I had lost all warranty papers, but my local photography shop insisted that I contacted Canon. Had to leave the camera on the official service office, and a month later I had to go and pick it up. The camera was good as new, they even cleaned it up and fixed a few mechanical issues in the lens. No papers needed, it was a Canon camera, the issue was a manufacturing defect, they were practically honor bound to fix it.

That day I decided I'd keep buying Canon for a while. Two cameras later, after buying a G12 and a G16 I decided to go for an Olympus OM-D EM-10. The camera is great and I love, but it sure stings to see them leave the market.

Re:Olympus quits camera business after 84 years by numpad0 on Thursday June 25, 2020 @10:52PM (#23648210)
I think in that instance Sony wanted bad sensors back as many as possibly could, maybe to study or to stop any bad reputations. I had the same experience with a Sony camera, they took it and replaced the sensor for absolutely free.

According to articles from that timeframe, issues were found in Sony CCDs manufactured between 2003 to 2005 surfaced from autumn 2005 to spring 2006, that moisture intrude through either surfaces of plastic packages or through a glue/cement used to fuse optical glass to ceramic packages, and thereon an iodine component in a glue used inside the package reacts to that moisture and corrode bonding wires connecting CCD die to IC pads.

Ultimately it lead to a free replacement program for 87 models total spanning across 9 brands until it ended in 2010/2011.

Not to downplay your experience but sounds like everyone was hit and responded in similar ways.

Re:Olympus quits camera business after 84 years by dr_zoidberg on Friday June 26, 2020 @10:45AM (#23652538)
I don't know if it was the same, but this link [0] is full of people describing what the problems with these cameras (and others) were and how Canon managed it. I don't know if Canon used an in-house CCD or if it was from another manufacturer.

[0] https://www.fixya.com/support/t114938-canon_digital_camera_r...

Re:Olympus quits camera business after 84 years by efreak on Friday June 26, 2020 @05:09AM (#23650095)
I wish more companies would do this. I get that sdcards, headphones, etc are cheap and have low profit margins, but I've had eg Samsung ask for proof of purchase on an 8gb sdcard only a year after the model/product id was released (2015ish, I think? It had a 5 year warranty; the card came with a device from a friend, so no receipt). Other companies do the same. I can't imagine that warranty fraud is that big of an issue on small things.
Re:Olympus quits camera business after 84 years by mschuster91 on Friday June 26, 2020 @05:32AM (#23650221)
> I can't imagine that warranty fraud is that big of an issue on small things.

A big ticket item like a camera is at extremely low risk of counterfeits, and every participant from the manufacturer to the place of sale will track the serial numbers of cameras shipped, so the "chain" can be reasonably reconstructed by only the camera itself.

For SD cards it's the other way around - no one tracks the serial numbers along the chain of purchase and there is a massive issue with counterfeit product. Requiring a proof of purchase at least helps to filter incoming claims...

Re:Olympus quits camera business after 84 years by berkut on Thursday June 25, 2020 @09:47PM (#23647905)
I've had even better experience with Canon: I bought a second-hand 5D in 2009, and in 2012 the shutter broke. It was well out of warranty, but Canon replaced it for free (all it cost was the postage to them I had to pay).
Re:Olympus quits camera business after 84 years by x87678r on Thursday June 25, 2020 @05:00PM (#23645646)
Re:Olympus quits camera business after 84 years by jychang on Thursday June 25, 2020 @04:58PM (#23645630)
This is the biggest factor. Canon Professional Services offer extremely good support for their cameras. Nikon Professional Services are good too, but not quite as good as Canon's. And Sony... is lagging very far behind.

Canon also is known for top notch lenses, which is the real core component of a camera system. You may spend $2k-3k for a camera, but as a professional you'd spend much more money on multiple lenses you need that are all $2k+ each, and you'd be using the same lenses each time you replace the camera body.

Canon cornered the professional market this way.