If they knew how to maintain the web site you want, they'd probably be in a better paying, more academic career.
Disclaimer: This is just my impressions from the outside. I know nothing. But I doubt mom or pop will show up on HN to tell their story.
And that 30% isn't in stone. Last place I worked at, they were able to negotiate for 15% because of how desperate Uber was.
It would allow users to understand this isn't free and actually pay for a subscription that essentially does this.
This regulation creates an opportunity for new business models.
Non profit does not mean free. People can be paid salary, but the business does not need a 30% Profit margin.
Frankly, I feel something like peach which bundles multiple orders from a few restaurants is the way to go if you want to make money as a food delivery service.
Just enough to pay their workers and themselves.
This really depends on their margins.
Here's how you add a Menu to your restaurant's Facebook page: https://www.facebook.com/help/533179700126832
To me a business that is only on Facebook doesn't exist as far as I am concerned.
No one needs web developers anymore, you just need to sign up for a wix account it will do everything /s
Fuck! I routinely cannot get through to restaurants that I ordered from, without a lockdown in place.
It's 100x worse now.
What you're asking for sounds like science fiction.
The science fiction is bit_logic's requests from up at the top of the thread:
* A way to order and pay online.
* Details on their contactless pickup procedure if I drive there. I want them to bring it to my car, then I can unlock my trunk, and they can place it inside and close it.
My neighborhood bar hasn't updated their Facebook page in years.
i bet that there's a way to turn this sort of need into a utility that can be provided with a very simple method. It used to be very difficult to operate a telephone when it was new. Now it's ubiquitous. Calling somebody meant looking up their number in a phonebook. And it is because of standardization.
So i propose that all businesses standardize in describing what they sell - make this a requirement by law, and there will be companies that can provide cheap services to do this task for them. Using this standardization process, online ordering and other (like inventory tracking) can also be "standardized" in such a way that makes it outsource-able.
Crazy.
Are you that terrified of making a phone call?
If it's a small restaurant, just ring up and ask them how you'd like to pick up the food!
That's a little excessive given there are lots of customers and only a handful of restaurant workers.
What I have seen restaurants do is that they put your food on the tables (which are idle anyway) with a number. If you tell them who you are when you walk in, they tell you the number and you can pick it up without interacting with people.
What sucks about the other 40% is half of them are "our door is locked, pay a delivery service" and the other half are "use our drive-thru and if you come in anything other than a vehicle with a license plate we will yell at you." I don't want to do the former because delivery people seem incapable of working out where I live and I can't do the latter.
Probably not practical in big cities, where parking can be haphazard, but many restaurants have parking lots right in front.
Then there's the benefits of online - menu is accessible, often they're using stripe/Shopify so my payment info isn't everywhere, it's one click, I get email confirmations and receipts, I can leave free form notes easily, and last but not least, I don't have to talk to a person who may or may not want to talk to me.
If you're worried about exposure, someone still prepared your food, touched it in the kitchen, brought it out to your car...
And now every customer after me won't be exposed to me, either.
However, no one in our house is in a high risk group. We’d rather get one of the two strains that are common now (preferably the first one!) than roll the dice with whatever’s common during the second surge later this year.
Simply handling disputes is enough to bury any retailer who doesn't learn how to handle it. If it doesn't consume their money, it will consume their time.
I have a very small side business, and have handled the above needs by working exclusively through PayPal. Also, I have enough of a mark-up to cover disputes. It's kind of ironic, but to survive in business, you have to be comfortable with somehow letting your customers pay for your mistakes.
When people are not in front of you, people are much faster to complain and dislike.
Thus when this guy sold a sub-optimal pizza in his shop to a person in a hurry, they would rather have the food and not start a verbal fight. But when they are physically removed - they are free to look at the quality and make a complaint.
PS: Customers aren't paying for your mistakes, your profits suffer. I just recently sold off a bunch of excess sports masks(it's faster to order a bulk package from a Chinese manufacturer, than buy one). I sold them off on eBay at cost and people bitched to me about the fact that the postman didn't come on time... while not paying for expedited delivery. In the end I lost $10.
For instance, the widget that I make, I screw up a small number of them during production, and I consider that to be part of my cost-of-goods. The rare customer with a complaint gets a full refund. My overall profit more than covers the occasional mistake.
Some other things that the big retailers do is simply not to sell goods that are open to dispute. Home Depot would look at making a pizza by hand from scratch at a retail location and delivering it to your door, as some kind of crazy.
Why expect delivery to cost the same as inperson?
I honestly don't know how much that all adds up to -- and weighed against it are some cost savings, certainly.
But I've never really got the impression that the restaurant business is a high-margin business where they make hand over fist, so my default position isn't "oh, another greedy cash grab for those fat cat restaurateurs" but more "eh, probably they've run the numbers and this extra $1/order is what they need to stay afloat when doing delivery".
Good points, on the other hand I would think there's way less work for each order with takeaway:
- less waiting tables
- less cleaning of floors, tables and plates
?
Often delivery can be optimized much better, than in person services(including takeaway). Making 10 packs of fries takes as much manpower, as 1 pack. If you can batch it well, then you can optimize costs.
But most people in restaurant business are crap at optimization, that's why McD is this big...
* A way to order and pay online.
* Details on their contactless pickup procedure if I drive there. I want them to bring it to my car, then I can unlock my trunk, and they can place it inside and close it.
If they did this, my use of these food delivery apps would drop to almost zero. I don't mind driving to pickup my food, it's even good for my car which has been sitting idle for weeks. But I want it to be contactless pickup. If bringing it to my car is too hard, I might even be ok with waiting outside their restaurant, text them, and they bring it out and place it on a table.
But these restaurants have no plan, put no effort into adapting, then complain about high fees for food delivery apps. I don't like these expensive apps either, please provide an alternative!