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A comment on A new weapon in arbitration: sheer volume. Parent comment

Re:A new weapon in arbitration: sheer volume by Nextgrid on Tuesday April 07, 2020 @03:41AM (#22801136)
If the service’s promise is to deliver warm pizza and they fail without compensating the customer (as these delivery services often do, essentially saying “tough luck” with fake, canned apologies and hoping you don’t bother doing a chargeback) then I don’t see why the customer shouldn’t be getting $1500.
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Re:A new weapon in arbitration: sheer volume by arbitraryacct on Tuesday April 07, 2020 @04:59AM (#22801528)
The $1500 doesn't go to the customers, it goes to the courts. It's effectively a fine that a customer can arbitrarily impose on a company.
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Re:A new weapon in arbitration: sheer volume by Nextgrid on Tuesday April 07, 2020 @05:17AM (#22801623)
But the customer has to pay it back if the lose the lawsuit, correct? If so then it’s absolutely fair.
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