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A comment on A new weapon in arbitration: sheer volume. Parent comment

Re:A new weapon in arbitration: sheer volume by arbitraryacct on Tuesday April 07, 2020 @04:59AM (#22801528)
The $1500 doesn't go to the customers, it goes to the courts. It's effectively a fine that a customer can arbitrarily impose on a company.
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Re:A new weapon in arbitration: sheer volume by Nextgrid on Tuesday April 07, 2020 @05:17AM (#22801623)
But the customer has to pay it back if the lose the lawsuit, correct? If so then it’s absolutely fair.
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