A new weapon in arbitration: sheer volume

Re:A new weapon in arbitration: sheer volume by jerzyt on Monday April 06, 2020 @11:29PM (#22800113)

Does that mean that someone is getting $1500 because their pizza arrived cold? I hope not.

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Re:A new weapon in arbitration: sheer volume by Nextgrid on Tuesday April 07, 2020 @03:41AM (#22801136)

If the service’s promise is to deliver warm pizza and they fail without compensating the customer (as these delivery services often do, essentially saying “tough luck” with fake, canned apologies and hoping you don’t bother doing a chargeback) then I don’t see why the customer shouldn’t be getting $1500.

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Re:A new weapon in arbitration: sheer volume by arbitraryacct on Tuesday April 07, 2020 @04:59AM (#22801528)

The $1500 doesn't go to the customers, it goes to the courts. It's effectively a fine that a customer can arbitrarily impose on a company.

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Re:A new weapon in arbitration: sheer volume by Nextgrid on Tuesday April 07, 2020 @05:17AM (#22801623)

But the customer has to pay it back if the lose the lawsuit, correct? If so then it’s absolutely fair.

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Re:A new weapon in arbitration: sheer volume by fapjacks on Tuesday April 07, 2020 @12:27AM (#22800345)

Wouldn't that be nice? If the only thing DoorDash did wrong was deliver cold pizza?

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