Show HN: A collection of support replies to make your support stand out

Re:Show HN: A collection of support replies to make your sup... by kuu on Monday March 02, 2020 @11:08AM (#22465568)

So the plan for standing out is by copying someone else's answers...

[ Parent | on HN ]

Re:Show HN: A collection of support replies to make your sup... by sivaram636 on Monday March 02, 2020 @11:22AM (#22465753)

The plan is to create a place for customer support heroes to share and learn from each other.

[ Parent | on HN ]

Re:Show HN: A collection of support replies to make your sup... by geocrasher on Monday March 02, 2020 @11:38AM (#22465940)

I am sorry to say this, but this is the opposite of what you have accomplished. You've just given lazy support reps templates so that they don't have to think, they can just copy/paste. I've been doing support for 20+ years in various roles, and I have seen what happens when people have templates: They stop thinking for themselves. It's not good. I wish you the best all the same.

[ Parent | on HN ]

Re:Show HN: A collection of support replies to make your sup... by LandR on Monday March 02, 2020 @11:40AM (#22465967)

> customer support heroes

What an utterly meaningless phrase.

[ Parent | on HN ]