Re:Cloudflare silently deleted my DNS records
by Swizec on Monday February 24, 2020 @02:56PM
(#22407759)
It’s the CTO according to their HN profile ;)
Re:Cloudflare silently deleted my DNS records
by inetknght on Monday February 24, 2020 @02:57PM
(#22407771)
You're missing the point. It shouldn't be necessary for someone to know who's-who in order to get things resolved.
Re:Cloudflare silently deleted my DNS records
by cabaalis on Monday February 24, 2020 @03:23PM
(#22408045)
You may be right, but knowing "who's who" is very largely how general business gets done. Buying services over the internet from an anonymous black box with no support is a recent disruption.
Re:Cloudflare silently deleted my DNS records
by kortilla on Monday February 24, 2020 @03:40PM
(#22408208)
No, normally you didn’t have to know someone in the C suite to “get business done”. That’s totally unscalable.
What’s a recent development is the complete lack of support when shit goes south. Back when you were interacting with real reps you had people that could see when stuff was obviously wrong and escalate appropriately.
It shouldn't matter, and it should not be required, that someone "known and important" within an organisation decides to start doing hands on tech support in social media following a PR disaster.
If "jgc" is actually someone important within this company then maybe after fixing this issue, they can then go fiox their tech support by setting up and ombudsman and get their PR disasters off the front page of HN.