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A comment on Amazon let a fraudster keep my Sony A74 IV and refunded him. Parent comment

Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by lucasmullens on Friday February 21, 2020 @04:55PM (#22387263)
Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal?

Honestly asking, there might be some special team to go through the [email protected] emails.

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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by fossuser on Friday February 21, 2020 @05:03PM (#22387347)
There's a history where people email Bezos and he'll forward that email along to someone responsible for that thing with a single '?'. [0]

https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...

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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by justsid on Friday February 21, 2020 @06:13PM (#22387960)
TIL: My boss works the exact same way as Jeff Bezos.
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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by CamelCaseName on Friday February 21, 2020 @05:04PM (#22387361)
>Does emailing the CEO really work. ?

Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays.

>But I can just hit up Jeff like it's no big deal?

No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.

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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by zippergz on Friday February 21, 2020 @05:04PM (#22387369)
Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans.

If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.

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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by freepor on Friday February 21, 2020 @05:11PM (#22387436)
There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.
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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by PaulDavisThe1st on Friday February 21, 2020 @05:37PM (#22387667)
It's too bad ... I remember setting that email account up for him (he was uid = 3), and for a long time, it really did actually remain as his own personal email.
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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by cptskippy on Friday February 21, 2020 @05:04PM (#22387362)
Lots of places have special teams to respond to the "CEO's emails".
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Re:Amazon let a fraudster keep my Sony A74 IV and refunded him by toasterlovin on Friday February 21, 2020 @05:06PM (#22387386)
Yes, this does work sometimes. It’s a pretty commonly cited measure of last resort among Amazon sellers.
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