When the complex system of people and laws and org charts and incentives and procedures that is the organism known as Google makes a decision, whether or not a particular decision is virtuous or not is insignificant.

Even if it was, trying to change their behavior through occasional social interaction is as unlikely to make Google provide good customer service as brushing your teeth without water is unlikely to fix California central valley aquifer depletion. There's a system that rewards Google with billions of dollars and a system that sprays water into the desert that you're fighting against. Ignoring that system, and advocating that people pour emotional effort into ineffective responses, is so unhelpful as to be counterproductive.