And more relevant to this post, Apple still sold people a multi-thousand dollar device, and those people are entitled to question why the device doesn't perform as expected.
Instead of pretending to be surprised by another of Apple's non-reactions, they should use this as an opportunity to reconsider the whole picture.
At least, if Dell starts sucking, they can switch to HP or Lenovo, and the other way around. If Apple stars sucking, they have no other option but to keep complaining online.
Because despite all of its problems, sadly Apple's product is still very often the best on the market.
You sort of wish Microsoft to do better, both hardware and Software, along with HP and Dell. But the market is polarised with one group who dont care or understand quality, or another group who demands absolute perfection and are willing to pay for it.
Also, did you take advantage of handoff or airdrop?
I imagine if you were strictly using cloud services, it was a relatively painless transition.
How on earth does your personal experience compare to any of that? You don't even cite what made it easy.
Otherwise anything an Apple product can do, a competitor does cheaper and better.
Suggesting a ThinkPad or Dell as a replacement is naive.
If an organization wants to change the computers it gives it's employees so dramatically, it will take some transition time, and a lot of fighting. We're not just talking about your personal laptop here.