They did. My issue was the timing. They turned off the server and deleted everything, including the backups, in a single day.

In contrast, I haven’t paid Dropbox for years and my data is all still there.

I'd rather have lower cost DO than pay to subsidize people who forget to pay for over a month. If you want that, use Dropbox.

The gall. I will never understand this mentality.

The point of backups is that they still exist after something went wrong. Something went wrong, the backups didn't exist, DO didn't do the job it was paid for.

DigitalOcean isn't obligated to store your data free of charge, which is what you're suggesting.

I'm not talking about non-customers of DO which is what you're suggesting.

I don't see that it matters. Storing data isn't free. Why should they be expected to do so in the absence of payment?

You do understand what a backup is?

Hello @MaxBarraclough and @anoncake,

Is there a simple solution for this?

DO reserves say $20 (just an example) when one spins up a new droplet, and if one forgets to pay — then, DO shuts down the server. But keeps the backups, until the GB-month cost is $20.

One could choose how much money to reserve, depending on how important the data one stored on the droplet, was. If it's just for running test: $0. Customer data: Maybe $$$ instead.

There could be a default that made the data and backup last for 2 or 3 months?

And any remaining money would be refunded, if one closes one's account or sth like that.

* * *

Actually I'll look into implementing this, in my own SaaS (which, like DO, takes monthly recurring payments and stores customer data).

I believe a solution like this is an elegant way to ensure that the customer gets what they 'believe' they are buying which is a sure-fire way to keep the customer happy.