Google is just too big as a company, and if they replaced every human in it with drones no one would know the difference. There is no human face or point of contact or any accountability and it’s becoming a problem.
The woman was still snarky to her and unhelpful but still a real human was available.
A lot of this has to do with our own perceptions and trust. Purchasing decisions are never fully rational or information complete.
In any case, its a free market, but buying from vendors who I can talk to if something happens, has way more value to me than a ‘free’ product.
Nothing has a guaranteed future.
> AWS and Azure won’t slow down development
As long as it's paying off, they won't, and AWS maybe for longer even if it isn't. But Microsoft is no stranger to making investments in offerings and letting them stagnate or outright killing them if they don't pay off.
But for companies picking a cloud platform tomorrow, that’s a fate as good as death! AWS and Azure won’t slow down development and new features, so a couple years after GCP stops being a priority, it’ll start also being a bad deal, and a couple years after that it’ll be a straight-up strategic liability. THAT is why anything other than full-throated support from Google leadership for indefinite GCP investment will lose them business.