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Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by dmix on Wednesday December 18, 2019 @06:52AM (#21823958)
My girlfriend was able to get on the phone with a tech support person for her small business ads and I was shocked she was able to even talk to someone at Google over a phone without being a major company with a big monthly bill.

The woman was still snarky to her and unhelpful but still a real human was available.

A lot of this has to do with our own perceptions and trust. Purchasing decisions are never fully rational or information complete.

Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by prox on Thursday December 19, 2019 @05:28AM (#21833598)
Ads are the only place afaik where you can get to speak a human. Try Youtube for instance :)

In any case, its a free market, but buying from vendors who I can talk to if something happens, has way more value to me than a ‘free’ product.