This is why there are tons of third-party companies that are run by ex-employees that will manage all of your AT&T billing and accounts for you. There was a one-time fee, but it was more than made up for in what we saved by consolidating and normalizing all of our accounts through them.
It's annoying that I have to go through this extra hoop just to get reasonable service, but it's the only path I've discovered that doesn't make me want to tear my own eyeballs out at the end of the day.
While I only have 2 choices for my home, getting Business Fiber runs has been no problems, normally at least 3 companies if not more will provide them. Of the 5 companies that will provide us fiber at main office, only 2 of them also offer Residential Services (ATT and Comcast), the others are B2B only companies, and offer services at a faction of what ATT provides business services for, but considerably more than a Residential line, which is why there are only 2 choices for a home, there is not much money there
1300$/month for IT support
800% difference in per month rate vs 1 year contract rate
Different departments cant talk to each other and have separate accounts. I have att.com accounts and businesscenter.att.com accounts. Is AT&T BusinessCenter different than AT&T BusinessDirect? You fuckin tell me
Before i started, we were paying over $10k a month to only AT&T, right now we're <$7k and I'm not done. We have an account manager that i havent talked to. Clearly hes either incompetent or malicious, no desire to loop him in. Never before have i wanted to killdozer a company so badly. I have better things to do than review bills (although clearly not).