> You also get support

No, outsourced call center with no escalation path doesn't qualify as support for anything but the most basic issues. Google 'support' means bitching on HN, getting upvoted, and having an engineer take notice and actually poke at it.

> the fact that you are spending money tells Google that you are a serious user.

No, it signals that you are reliant on them. This means they can treat you as a second-class citizen from the free users! This recent issue happened to one of my clients (not anyone in this thread), https://support.google.com/voice/thread/3818693?hl=en . Note, paid users can't request a free Google Voice account, have to pay for the same thing on Cloud Voice now.

We had similar issues in the past where we couldn't delegate users from a Google Business panel inside our G Suite domain, we had to maintain personal GMail accounts to add business managers.

I've been a reseller of this shit, deeply regret it. When it works for our clients, it works fine. When it doesn't, we're just as screwed with getting support as anyone else. I switched my primary accounts to Fastmail and O365, and haven't looked back.

As a Gsuite user for 4-5 years, it's funny when I run up against Google services that work for free personal accounts but not my paid account.

I've been meaning to migrate to Exchange/o365, it's in my backlog of projects that I'm procrastinating.

G Suite is now clearly oriented to companies, and the differences in tools compared to free accounts make sense in that context. Google cannot deploy to corporate customers tools that are not properly tested yet, and that they cannot guarantee will be supported for a long time.

They use free users as beta testers and to see if ideas stick. They can't deploy those to actual customers.

Anecdotally, I've called g suite support as a "business" with one user about issues I've had with non-covered Google products like Android and gotten either good support or a referral to another support agent who solved my problem. No idea if I'd have gotten referred to someone as helpful without paying.

> You also get support

I manage my company's G Suite account, and their support hasn't impressed me. We were initially unable to set up DKIM. The page to generate the DNS record kept returning a strange error code. I talked to support they were friendly and apologetic, but the issue took months to fix. Every time I followed up I was told they hadn't even heard back from the engineers, which gave me the impression that the support department doesn't have much pull in the organization.

You're better off just dropping Google altogether.

Paying for GSuite doesn't eliminate any of the problems (they'll still ban you, spy on you, have relatively poor support, etc.) and many of the alternative services are simply better anyway.