Yea not the worst UX I’ve seen but far from the best. They give you enough rope to hang yourself and most companies do. They have a new agent workspace to help improve usability.

I loathe Workday. Performance reviews and taking time off have unneeded steps and comments in weird places. The flat and colorful UI looks nice but it’s hard to find stuff.

The people who implement ServiceNow are usually, to put it mildly, idiots. It's usually combined with a religious conversion to some spin of ITIL, which is almost always by default implemented to facilitate a lowest common denominator operational outsourcing engagement.

The nasty forms are always a result of internal politics and bad governance. One client that I worked with had 8 different ways to represent a physical location. Each operational director in the organization had a unique system, and nobody mapped them.

If you put a real development team on the platform and the leadership gets it, it's an amazing tool.