> Your primary work tracking tool is not good enough to allow people to see who is working on what, and what the status of that work is? You can't get an overview of what is being worked on? You can't check on a specific issue to see how far along it is?

In my experience most people don’t regularly post summaries of their progress on their ticket. Even getting certain people to update their ticket descriptions at all (to add test instructions or to reflect that they decided to do something other than originally described) usually requires reminders.

This may depend on team culture but in my experience a lot of people just aren’t written communicators.