> Some users just don't want to learn.

100% agree. It took my grandma about two weeks with a tablet to figure out by herself how to look up oil prices in the web browser. It was the first device she ever used that was more powerful than an old Nokia mobile phone and her first contact with the internet. We never taught her what a web browser was or how to use it.

Meanwhile my mother used a laptop and smartphone for years with everything that goes with it, and uses these devices mainly to complain about how they don't do exactly what she wants. It just has to work the first try or the computer is broken, there's no inbetween for her.

> ... how to look up oil prices in the web browser.

Grandma usually trades oil contracts by phone? Or Grandma heats with oil and needs a refill? Or Grandma has a salad dressing factory? Or...

I was also wondering that! I’m imagining my own grandmother: “No, I said 3,000 barrels of West Texas Intermediate, dammit! Make it happen or it’ll be your ass! slams down rotary phone”

So many possibilities!

Some users also really want to learn, but can't, for some reason. My grandmother used a computer for years, I spent countless hours explaining it to her, but she never managed to be confident enough to break out of very detailed "scripts" (to open a document, read/write an email, etc) and try and discover things by herself. Perhaps this is an age thing; at some point, some people can't integrate a new paradigm?

One of my grandad struggles to deal with word, the other installed skype and found grey market dealers for some goods