Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by Aeolun on Tuesday September 17, 2019 @05:18PM (#21000182)

> I will say that it is sometimes hard to separate the signal from the noise, given my team currently has 3k+ open issues.

I think this is a different problem. But not something your customers should have to care about.

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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by skj on Tuesday September 17, 2019 @07:29PM (#21001114)

Even in business, empathy goes a long way.

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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by Aeolun on Wednesday September 18, 2019 @12:57AM (#21002482)

I can understand why your work is difficult, but still want you to deliver me great service. Bad service is bad service, regardless of the reasons.

Can you imagine sitting in a call queue and hearing, “We are sorry, but you will have to wait while we help the 2300 people in front of you.” Any sane person would think that maybe they wouldn’t have this issue if they’d hired more agents.

That obviously doesn’t map 1 to 1 on dev, but it’s the scenario thst immediately popped in my head when reading the original message.

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