Re:The iPhone and Apple's Services Strategy
by rietta on Thursday September 12, 2019 @08:39AM
(#20950718)
That is interesting. I've not had my claims denied. I even had it approved by showing that I bought AppleCare 11 months after buying the MacBook Pro in 2011. I attached scanned copies of both receipts with the claim and was approved.
Re:The iPhone and Apple's Services Strategy
by someguydave on Thursday September 12, 2019 @08:47AM
(#20950791)
Reading the Amex coverage, it does address this issue
https://www.americanexpress.com/content/dam/amex/us/credit-c...
“If the item is also covered by a purchased service contract, the Extended Warranty Period begins at the end of the purchased service contract and extends the original manufacturer’s warranty for a period of time equal to the warranty, up to two (2) additional years.”
So yes I think Amex extends the warranty after (prepaid 2 year) AppleCare expires for a term of one additional year, taking coverage to 36 months.
Re:The iPhone and Apple's Services Strategy
by rietta on Thursday September 12, 2019 @09:01AM
(#20950907)
Amex coverage is now 2 additional years, but yes. It was one year for a long time.
Re:The iPhone and Apple's Services Strategy
by someguydave on Thursday September 12, 2019 @09:32AM
(#20951219)
I'm not so sure that's the case, when combined with an extended service contract. The "original warranty" was only one year, and this language seems to say that the length of the extended warranty offered by Amex after the service contract is equal to the length of the original warranty, not the length of the service contract. Although I admit, the language is ambiguous and you might luck out with the right Amex agent (when attempting to make a claim in months 36-48)
Re:The iPhone and Apple's Services Strategy
by someguydave on Thursday September 12, 2019 @08:40AM
(#20950726)
Thanks for the info
Re:The iPhone and Apple's Services Strategy
by rietta on Thursday September 12, 2019 @08:34AM
(#20950683)
Yes, I've cashed in on coverage before. It kicks in at the expiration of the original manufacturer's warranty. That is month 13 if no AppleCare is purchased and month 25 if AppleCare was purchased.
In my specific case, they paid me on an iPhone at 23 months (when no AppleCare had been bought) and two MacBook Pros in months ~40 on which AppleCare had been bought.
Re:The iPhone and Apple's Services Strategy
by someguydave on Thursday September 12, 2019 @08:39AM
(#20950721)
Interesting. How many years ago did you make the claim on the 40 month loss?
Edit: found a link with some information https://www.uponarriving.com/amex-extended-warranty/#Warrant...
“The question gets a little tricky when you’re talking about Applecare. Amex should provide you with two additional years of coverage with Applecare since plans are usually 2 to 3 years. The issue is that some have reported they were denied coverage since Applecare was considered secondary coverage”