That's usually said when talking about Google's free services. In my experience when you're paying them money they're very responsive.
And I'm still not sure what makes Uber's tech all that notable. They simply have more drivers than their competitors do, it stands to reason the customer experience is better.
In my experience, they're 50/50. They're also totally unreliable as a commercial partner. You don't want to outsource your logistics to Google only to learn about the service being cancelled in a press release.
I'm the admin for a company gsuite. We can certainly get a google representative on the phone, but when they can't do anything for us, it doesn't qualify as responsive.
It took like 4 meetings to get invoiced billing. They wouldn't consider disabling links on email. They like to redesign the admin UI to make things take more clicks. There is no way to merge two G Suite accounts. I don't remember my other complaint, but they told me I had a good idea, but please post it in the customer forum to see if it would get done --- I've seen what happens to ideas in the customer forum, nothing, since I frequently end up there looking for how to do reasonable things that are impossible.
They’re actually doing it. At scale, practically everywhere.
> if [Google] launch a "medical resource routing" service tomorrow it'll blow Uber out of the water
I’m doubtful. One, it’s Google. Logistics requires lots of customer interaction. Uber isn’t great at this, but it’s better than Google.
Also, being able to theoretically do something is different from actually doing it. The problem isn’t routing. It’s knowing which tasks to bundle in what order. It’s knowing where tasks which haven’t been ordered yet are likely to emerge. It’s knowing how long a task might take. It’s knowing which tasks require what, and who is best placed to accept it. It’s mediating disputes between the various parties involved, and properly incentivising them.