One of Uber's most impressive accomplishments was that they were able to generate sympathy in many circles for the incumbent cab companies. It took real ingenuity for them to get themselves painted as the bad guys given how, in most markets, essentially no one likes cabs. OK, people are fine with private cars and cabs in a few cities like London (mostly) but they're expensive.

Uber and Lyft really are better experiences than random cabs most of the time but their culture still managed to turn off a lot of people who worry about such things.

> Uber and Lyft really are better experiences than random cabs most of the time

For the passenger yes, but not for the drivers, and they are people too.

I know this is anecdotal, but I often ask this to drivers who used to drive for cabs. 9/10 they say they prefer Uber/Lyft because of their ability to set hours.

Though, that was mostly a few years ago when a lot of the drivers came over.

Lately I’ve heard a lot of complaints about their commission percentage, but fewer drivers who used to drive cabs, so I’m not sure how they feel in comparison.

Yes they are although I'm pretty sure cab driver wasn't a great work experience for most either.