One of Uber's most impressive accomplishments was that they were able to generate sympathy in many circles for the incumbent cab companies. It took real ingenuity for them to get themselves painted as the bad guys given how, in most markets, essentially no one likes cabs. OK, people are fine with private cars and cabs in a few cities like London (mostly) but they're expensive.

Uber and Lyft really are better experiences than random cabs most of the time but their culture still managed to turn off a lot of people who worry about such things.